Quick answers about our services, response times, security practices, and what working with GlobeVM looks like day to day. This section helps you understand what's included, how support works, and what to expect during onboarding.
Our Managed IT covers everything your business needs to run smoothly. This includes 24/7 remote monitoring, unlimited helpdesk support, proactive maintenance, patch management, and strategic IT planning, all for a predictable monthly fee.
Absolutely. We offer Co-Managed IT services designed to support your internal team. We can handle routine maintenance and tier-1 helpdesk tickets, freeing your staff to focus on strategic projects, while providing them with advanced security tools.
Yes. We operate on a flat-rate monthly pricing model. This means unlimited remote and on-site support, proactive maintenance, and security monitoring are all included in one predictable monthly fee, eliminating surprise IT bills.
Yes. We act as your virtual Chief Information Officer (vCIO). We handle vendor management, procure business-grade hardware at competitive prices, manage software licensing, and ensure all equipment meets strict security standards before installation.
We deploy a multi-layered security approach that includes active endpoint detection and response (EDR), enterprise-grade firewalls, strict access controls, and automated backups, ensuring your data is secure against modern cyber threats.
Yes, regulatory compliance is a core specialty. We design IT environments that adhere strictly to HIPAA, PCI DSS, and GDPR. We conduct regular vulnerability scans and provide the necessary documentation to keep you audit-ready.
Yes, because human error is often the weakest link in security. We provide ongoing employee training, including simulated phishing attacks and best practices education, to transform your team into a strong first line of defense.
A penetration test is an authorized simulated attack to find network vulnerabilities before hackers do. We highly recommend it for any Los Angeles business managing sensitive data, as it provides a clear roadmap to secure your infrastructure.
Our disaster recovery solutions include frequent, encrypted backups stored both locally and in the cloud. Depending on your infrastructure, we can spin up virtualized versions of your servers in minutes or hours, minimizing business interruption.
es, we handle full-scale cloud migrations with zero data loss. We plan the transition carefully to minimize downtime, migrate all your emails and files securely, and optimize the platform's security settings for your organization.
Absolutely. We use military-grade encryption for your data both in transit and at rest. Furthermore, our backups are air-gapped and isolated from your main network, meaning ransomware cannot spread to your backup files.
Local backups provide the fastest recovery time for small hardware failures, while cloud backups protect against physical disasters like fire or theft. We implement a hybrid "3-2-1" strategy using both methods for maximum redundancy.
Switching is entirely seamless. We handle the transition process end-to-end, including communicating with your previous provider, transferring credentials, and auditing your network. Our goal is zero downtime during the onboarding phase.
While our remote tools resolve over 90% of issues instantly, we absolutely provide fast on-site support for hardware failures or critical updates. Our engineers are dispatched directly from our LA, Encino, and Woodland Hills offices.
We make it as easy as possible. Your team can request help via our dedicated desktop portal, send an email to our support address, or call our local dispatch directly for immediate emergency assistance.
We monitor your network and provide critical emergency support 24/7/365. For standard helpdesk requests and routine maintenance, our local engineering team is available during regular Los Angeles business hours.